At SYL-X Tech , we are convinced of the effectiveness of Easleep Premium in improving your sleep. However, if despite correct and regular use, you are not satisfied, we offer you the possibility of benefiting from our 30-day money-back guarantee, subject to the conditions below.

If you have any problems using the device, setting it up, choosing a mode, using the sleep plan, following the recommendations, or anything else, don't wait until the warranty expires to let us know. Contact us as soon as possible and we will guide you every step of the way.

I- Duration and applicability

• Warranty Duration: The warranty is valid for 30 days from the day after receipt of your order.
• Applicability: This warranty applies only to purchases made on our official website www.syl-x.tech .

II- Terms of activation of the guarantee

To benefit from the warranty, please follow these steps:

1. Product Usage: Use Easleep Premium regularly by following (i) the personalized plan designed by the application (ii) the instructions in the manual and (iii) the recommendations in the user guide provided by our after-sales service, for at least 21 consecutive days . This period is necessary to complete your sleep plan and allow you to perfectly adopt a new sleep hygiene.

1. Refund Request: Contact our customer service before the end of the warranty period at cc@syl-x.tech with the following information:
• Proof of regular use via reports generated by the Easleep app. We accept screenshots, as well as videos. This proof must be accompanied by the email address used to connect the mask to the Easleep Premium app.
• Description of difficulties encountered despite proper use.

This phase will be carried out in accordance with the current legislative provisions governing the processing of personal data. The confidentiality of your data will thus remain guaranteed.

III- Criteria for validating reimbursement:

• No proven improvement: If reports show no improvement in your sleep despite correct use.
• Product in good condition: If the product is returned in perfect condition with all its accessories.

• Products returned without our prior agreement in accordance with these general guidelines will not be refunded.

IV- Inspection process and decision

Upon receipt of the product, we will carry out an ethical and transparent inspection within 5 to 7 working days to assess the condition of the product : verification of physical integrity and proper functioning.

V- Hypotheses of total or partial refusal:

• If reports show that significant improvements have been seen (especially between 7 and 14 days), this proves that the product has started to produce the expected effects.
• If the product is damaged, incomplete or if the mask shows signs of wear.
• If the product has not been used as recommended.

VI- Return conditions

Once your request is accepted, you will need to return the product in accordance with the following criteria:

a- Product condition:

• The product must be returned undamaged and in perfect working order.
• The mask must not be degraded or worn (e.g., broken elastics or damaged fabric, damaged electrode ports, etc.).

b- Packaging and accessories:

• The original packaging must be intact and included in the return.
• All accessories (charger, mask, manual, accessory boxes) must be returned.

c- Return costs:

Refused products must be returned to us by the carrier of our choice using the return label provided by our after-sales service.

We cover the cost of returning accepted products.

VII- Reimbursement terms

• Once the inspection is validated, the refund will be made via the initial payment method within 14 working days .
• If you refuse a refund, you will be provided with a detailed explanation. You can choose to return the product (shipping costs at your expense).
• A partial refund would also be possible by applying a discount corresponding to the missing parts (except for the hydrogel patches for which we bear the costs).

VIII- Limitation of abuses

To ensure a fair experience for all our customers:

• Mandatory use: Only requests with proof of compliant and regular use will be processed.
• Full return: Failure to comply with the return criteria partially or totally excludes the request for reimbursement.

Contact

For any questions or assistance, our customer service is at your disposal.